This is always a tricky problem to run into.
You schedule a retreat at a nice hotel, and you plan to have a great time with your team.
Then—one thing leads to another, and either one of your employees or maybe even an employee from the hotel starts to act rude…
And before you know it, the entire retreat just starts to feel a little bit weird.
How do you handle this kind of thing?
What should you do when this type of problem threatens to undermine your event and cause it to fail?
These are great questions. And in this post, you’re going to learn some answers.
Here’s how to handle a rude employee during a retreat.
1. Be Proactive
One of the great things about modern technology is that it gives us the power to be at least a little bit proactive in how we go about organizing retreats.
You can read some hotel reviews to try to find the best possible hotel for your event.
You can also try to really evaluate your team, and see exactly which members may make great candidates for the retreat (and which ones may be better to leave at home).
You know what they say—an ounce of prevention is worth a pound of cure, and it’s true!
2. Observe The Problem
Let’s say that you’ve already started the retreat, and you’ve run into an issue.
Either an employee from the hotel has been consistently rude to you during your stay—or, you have a team-member in your group who’s being rude and really disrupting the general feel of the event.
In either case, the first thing to do is to sit back and observe what’s happening.
Make sure that you have an actual reason to suspect rudeness.
If it was a one-time thing, it could have been a mistake or a miscommunication.
But as a general rule, if it happens more than a couple of times—you’ll probably need to take things to a different level to solve the problem.
3. How To Fix A Rude Hotel Employee Problem
If the rudeness is coming from an employee at the hotel, there’s usually only one way to fix it.
You need to confront the person, very respectfully and with kindness, and communicate to them that this event is supposed to be special—and that their attitude is taking away from it.
At that point, you can very humbly request that they get someone else to help you. You can even say something like this:
“Hey, I’m not sure why, but you seem to be acting in a manner that would suggest that you don’t want to be here helping us. If that’s the case, I totally understand—but we are paying to be here, so if you wouldn’t mind, could you find someone else to help us who would be more inclined to enjoy the process?”
Generally, just calling attention to the issue in a polite way will fix it.
Or, worst case scenario, they may find you someone else—and then, the problem will be solved.
If it escalates even more, you can always talk to a supervisor.
4. How To Fix A Rude Team Member Problem
With your own team members, the same process applies.
Pull the person off to the side, sit down with them, explain the problematic behaviors, and ask them why they’re behaving this way.
Remember to practice leadership and kindness while doing this.
You can even ask them if everything is ok, or if there’s something wrong that is causing them to act this way.
If they just can’t get with the program, then sending them home may be the best thing to do.
You definitely don’t want one rude person to ruin the experience for the rest of your team.
Hopefully, this post has helped you to understand how to handle a rude employee during a retreat.
Of course, this type of situation isn’t always fun to have to deal with.
But part of being a leader is learning how to deal with other people, even in situations that aren’t entirely comfortable.
Just remember to continue to act with kindness and respect, and you should be in the clear to get it all sorted out and back on your way to a fantastic retreat!